If our clients have any complaints of Easytour services, please inform your local guide or our specified local representative or the suppliers immediately of the situation so that we may promptly attend to the matter. Failure to promptly notify us of your complaint may reduce or eliminate any compensation that may be payable. In cases where a satisfactory remedy is not achieved, you must submit a written complaint to Easytour within 15 days from the end of your tour. Complaints received by Easytour will be acted upon promptly and fairly within the terms of these conditions. Easytour will not be liable for any claims made later than 15 days after the date of tour completion.