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| The feedback of clients are highly valued by ETC team. Here below are customer testimonials for your reference: |
| 2 Americans had fantastic time in Tibet in mid-April, 2009 |
Hi Fisher. Sorry for the long delay. Since I've returned I've been catching up at work.
We had a fantastic time in Tibet. Overall the trip was a great success. With one exception, the trip went completely smoothly.
1) The guide in Xining was average. Not particularly knowledgeable. We never really felt like we understood what we were visiting. For example, we walked around the (nearly empty) Tibetan Medicine Museum, but all the signage was in Chinese and the guide couldn't provide decent explanations so it was a waste of time. Going to the mosque would have been better. He also didn't seem prepared on the meal situation.
2) Train was totally smooth. Soft sleepers good. You should remind people to bring food on the train, though.
3) Yak Hotel in Lhasa was perfect. Close to the action, clean rooms, beautiful roof-top terrace.
4) Guide in Lhasa was great. Local, Tibetan, knowledgeable, flexible. We would recommend her to anyone. There was only one problem…
5) She was totally unprepared for our bike tour. Not only does she not know how to ride a bike, but she had no idea where to get a decent bike rental. She actually tried to talk us out of going. When we insisted, it turned out that the only place she could find a bike was at the Lhasa Hotel which had not officially opened for the season. The bikes were in such bad shape that we had to abandon the ride. In what was otherwise a fantastic trip, that was a real disappointment. In the future, if you are going to charge for biking as part of the tour, you need to make sure your local guides are prepared to offer that.
In spite of that hiccup, I have shared your contact info with several friends who are thinking of going to Lhasa this year.
Best Regards,
Scott
Itinerary: Xining-Lhasa
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| A Canadian couple had a great trip in Beijing in April, 2009 |
Dear Fisher,
Everything about our tour was great. Lisa was a fantastic guide. We were very impressed by her English and by her knowledge. We enjoyed her jokes and Dave shared many stories with her as well. She was friendly and caring and even made a special trip to our hotel to take us to the Kung Fu show on our free evening. She waited for the show to end and went back to the hotel with us in the taxi because she didn't want us to get lost.
Lisa also made excellent choices for meals and tried to order different foods for us to try. Everything was very tasty and the Peking duck was fabulous.
Our driver was very courteous and we felt very spoiled having doors opened for us at every stop. The driving was much more calm than Dalian!
The hotel room was nice. It was a little stuffy as I don't think the air conditioning was on but we managed okay by opening the window and the beds were comfortable. The staff was friendly and helpful and the breakfast was good.
Thank you for making the arrangements.
We'll tell our friends about your company if any of them happen to be coming to Beijing.
Sincerely,
Val and Dave
Itinerary: Beijing 5 day tour
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| Two Australian girls had a great tour in Hangzhou in February, 2009 |
Hi Charlie,
Back form our trip. I would like to thank you for organising our trip to Hangzhou. Joe was a great guide and took us lots of different places and explained to us a lot about the local history. It was a great day with him and would recommend him to others!
Thank you,
Zandra Lodington
Itinerary: Hangzhou one day tour
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| Our repeated client did enjoy his trip in Shanghai in February, 2009 |
Hi Ricky,
Thanks for your help last week.
Everything worked up according to plan, as usual.
Our guide and car driver were in the hotel punctual and were very flexible for what we wanted to see in Shanghai.
We could decide how to use our time at best, which is very important for us.
Thanks again.
Paco Girona
Itinerary: Shanghai one day tour
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